Various bug fixes when installing Office

Listing of various errors and their solutions.

Problems encountered during the installation of Office 365 or Office 2019, 2016 or 2013occur, and their remedies depend on whether the product is part of your Office Home or Office Business plan.

In addition, Office Plan for Business contains some tasks that only the administrator responsible for managing Office 365 in your organisation can perform. Therefore, the administrator should review the issues and solutions listed on the Office for Business and Office 365 Administrator tabs.

Not sure what your plans are?

Click here to see the products included in Office Home and Office Business.
Tip: If you Microsoft Office Professional Plus 2013 about your company's Home Programme subscription, read Office about the Home Programme (HUP).


Office Home

If you have one of the following Office products, it is an Office Home product. It may be a Office 365-Abonnement, Trade Office or a single Office app as a one-time purchase. These products are usually assigned to your personal Microsoft account.

Office 365 subscription: The following products include full versions of Office-Applications, dthat you can install.

The following products contain a fully installable version of the Office application Office 2019, Office 2016 or Office 2013 as a one-off purchase.

Make a one-time purchase of a standalone Office 2019, 2016 or Office 2013 app:


Office for Business

If you have one of the following Office products, it is an Office for Business product. These products are usually linked to a business, school or college account and an Office licence (if your subscription includes a licence) is provided by your business or school.


Office 365 subscription: The following products include fully installable versions of Office apps.

  • Office 365 Business
  • Office 365 Business Premium
  • Office 365 A5
  • Office 365 ProPlus
  • Office 365 Enterprise E3
  • Office 365 Enterprise E4
  • Office 365 Enterprise E5
  • Office 365 Non-Profit Business Premium
  • Office 365 Non-Profit E3
  • Office 365 Non-Profit E5
  • Office 365 U.S. Government Community G3
  • Office 365 U.S. Government Community G5
  • Project Online Professional
  • Project Online Premium
  • Visio Online Plan 2

Office 365-Abonnements ohne Installation der Vollversion der Office-Apps:

Tip: This Office 365-Abonnements cannot download and install desktop apps, but in most cases you can access the online version of the Office apps via a web browser. Details: Free Office online apps.

  • Office 365 Business Essentials
  • Office 365 Enterprise E1
  • Office 365 A1
  • Office 365 Non-Profit Business Essentials
  • Office 365 Non-Profit E1
  • Office 365 U.S. Government G1
  • Project Online Essentials
  • Visio Online Plan 1

A computer with Windows Vista or Windows XP does not meet the system requirements for installing Office

Office 2016 or Office 2013 on a computer running Windows Vista or Windows XP, as these Operating systems the system requirements for Office No installable do not meet the requirements. If you try to install Office on a computer with an unsupported operating system, you will receive an error message. (For more information on the latest version of  Windows you can find under Windows 10 specifications.)

If you want to download the full desktop version of Office cannot install because your computer is not responding, try Office Online in your browser. Performance. Your computer. For more information, see the Supported browsers section on the System requirements page.

Can I install Office on my Chromebook?

You cannot install the desktop or Mac version of Office on your Chromebook.
Chromebook, but you can install mobile Office apps on some Chromebooks. For more information, see Install Microsoft Office on your Chromebook.


Not all Office applications need to be installed

When you install Office 2016 or Office 2013, all the apps that come with each Office product are installed at the same time. You cannot customise the Office apps you install or the Office apps you do not install, and you cannot remove individual apps after the installation is complete. However, you can remove shortcuts for apps you do not want to use. 

Tip: If you need an app that is not included in the Office product, you can purchase a standalone app. For example, you may need Access or Outlook, but these apps are not included with your product. To purchase a standalone app, go to and find the app you want to buy.


You want to install Office on a drive other than drive C:.

You can only install Office on the system drive where the operating system is installed. This is normally drive C:.


KERNEL32.dll error when trying to install Office and other system configuration problems

If you try, Office on a computer running Windows XP or Windows Vista, the dynamic library KERNEL32.dll is missing. An error may occur. .. This error occurs because newer versions of Office are not supported by these versions of Windows. For more information, see Why can I Office 365, Office 2016 oder 2019not install under Windows XP or Windows Vista?

Make sure that your computer meets the minimum system requirements to be able to install Office.

If you are not sure which operating system you are using, read your Windows operating system. Also look for the OS X version and build number on your Mac.

If you cannot install the full version of Office on your computer because your system does not meet the requirements for Office, try Office Online in your desktop browser.

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